SUPPORT PORTAL

SUPPORT PORTAL

We provide our clients with a custom developed Service Call Management Functionality also known as a Support Portal. This allows our clients to log service calls simply and conveniently online at any time, track accurate, timely and conclusive updates on the progress and status of their service call and more. If you are a client of ours, you can login with your username and password here.

The 4most support website is a new solution dedicated to 4most clients who have a valid Service Level Agreement. For more information click here.

It offers a convenient web based system which enables you to:

• Log your service calls, simply and conveniently, online at anytime
• Update against the open issues
• Attach supporting documents to your logged call
• Track accurate, timely and conclusive updates on the progress and status of your service call
• View the progress and status of all of your company's logged issues
• Regain control of the level of issues logged 

BENEFITS

• Real-time functionality
• An increase in the timely and effective attendance of service calls by our consultants
• A transparent, incorruptible means of communication, not limited by business hours
• An increase in the accurate use of the support services, enhancing the value of the support deliverables

RECEIVING ACCESS

Receiving access to the service call management functionality requires 3 steps:

  • Select the SAP Administrator 

Select the SAP Administrator in your organisation, who will be granted full access to the portal. Select the SAP user/s within your organisation who will be granted limited access to the portal.

Identifying your SAP Administrator:

A SAP administrator may be defined as someone in your organisation dedicated to SAP Business One, controlling your process flow and end-user issues and will possess the following skills:

  • First line of support for users
  • Representative for the department / process team
  • Ability to communicate effectively with technical team, users and management
  • Continuous process improvement
  • Ability to document processes, functional specification etc.
  • SAP knowledge
  • Send an email to Support

Send an email to support@4most.co.za detailing the SAP Administrator as well as SAP Users granted full or limited authorisation to log onto the solution, including the following information:

Name and Surname
Official Email address

Please note, that each company may only have one authorised SAP Administrator, with full access.

  • Receive Log in Details

Thereafter, a username and password will be sent directly to the SAP administrator/s. To access the portal click here

By logging into the Support Portal with your username and password, you will be able to log your service call within a real-time functionality, which translates as being a transparent, incorruptible means of communication, not limited by business hours!

HOW TO USE THE SUPPORT PORTAL

  • Log a service call

When an issue is identified which requires the services and attendance of our qualified SAP Helpdesk Consultants, you are able to:

  • Log this service call anytime, night or day, by logging it via the online support website.
  • You are able to attach supporting documents to your service call.
  • Our dedicated SAP Helpdesk Consultants will then proceed in resolving the call.
  • Update calls

Update calls against the open issues as well as:

  • Add relevant information
  • Attach additional supporting documents
  • Close the message if you are satisfied with the proposed solution
  •  Track a service call

You are able to view the latest messages, anytime and thereby track the progress of the call.  

  • Set Authorisations 

The SAP Administrator in your organisation, once selected, will be granted full access to the portal. He/she will be able to view, track and update all service calls related to the company, past and present, as well as any activities attached to those calls.

The SAP User/s within your orginisation, once selected, will be granted limited access to the portal. He/she will only be able to view, track and update service calls which have been logged online, as well as any activities attached to those calls

Please note that only authorised users, with valid usernames and passwords are able to view their company's open calls. We have security in place which prohibits access to this information by other users of the solution!

USER Q&A

Anything you will need to know on how to utilise the solution can be found under help, as in the screenshot below:
support portal












I see no service calls when first logging in. Will old calls appear here or only new one’s?

This means that you only have limited access. If you are the SAP Administrator of the organisation ( there can be only one nominated) , please send an email to support@4most.co.za detailing that you are the SAP administrator for your organisation, and should be granted full access. The Helpdesk Consultant will proceed to assist you in this regard.