We at 4most know and believe that your Software needs to adapt as your business evolves and it is our intention to remain with you as you grow. We are committed to ensuring that your solution continues to add value to your business as your needs change. By partnering with us, you are assigned a dedicated Account Manager to attend to your needs by keeping you informed along with regular reporting and with the aid of our Support Team. Our Service Level Agreements allow for day to day Support and Annual Maintenance facilitates SAP’s 3rd Level Support as well as Research and Development.
Developed with our clients in mind, the SLA provides businesses that require additional support in varying areas and at varying times, with a manageable means of controlling this expense. Packages can be customised by the amount of support required and offers the following benefits:
Support bundles as per selected contract can be utilised for the following support requirements:
Since we know you, and your business, we can advise you as to how much support you will need, depending on your requirements, and we will continue to advise you throughout your contract period.
Your dedicated Account Manager assists you in managing your software requirements and keeps you informed as to the offerings available to you within your maintenance year. This will allow you to remain up to date with the technological advancements which will continue to give your business the competitive edge. Automating and running business management systems is more than buying a software package and implementing it. The complete solution also includes:
As such Annual Maintenance services and offerings are available to all 4most clients who have paid their annual maintenance fees up to date and include:
In a bi-annual visit (but not limited to) we will consult with you and assist you in developing your new capabilities and continuous Improvement Development Roadmap by discussing:
SLA package’s which will support your roadmap requirements for the year or quarter.
We will install and setup your Remote Support Platform as well as RSP upgrades, which will help to Monitor, Protect, and Optimise SAP Business One installations:
The continual management and monitoring of your RSP can be accommodated within your Service Level Agreement.
SAP also covers the following under your Annual Maintenance:
As a certified SAP Business One Partner, 4most is dedicated to ensuring the continued care of our clients and boasts an in-house Client Care Centre. Our experienced and certified business and technical consultants provide assistance and technical support services with the goal of helping the user solve specific problems with their technology or software solutions. Find out More
Apart from individual user Training ( As facilitated under 'Annual Maintenance' above) we also facilitate SAP Business One Training and Certification. Click Here to find out more