CLIENT CARE CENTRE

CLIENT CARE CENTRE

As a certified SAP Business One Partner, 4most is dedicated to ensuring the continued care of our clients and boasts an in-house Client Care Centre. Our experienced and certified business and technical consultants provide assistance and technical support services with the goal of helping the user solve specific problems with their technology or software solutions.

Tel: +27 12 345 2505
Email: Click Here (Contact us Now)
Online Support Portal: Click Here
Urgent After-Hours SAP Support: +27 (0)72 271 9898
Urgent After-Hours IT Support: + 27 (0)72 281 1920 ( For 4most’s Hosted Clients)

Kindly take note that ‘Urgent Support’ is defined as a level 1 or level 2 incident

Click Here for links to FAQ's, User Guides and Step-by-Step help

We provide more than one way to log a Service Call to ensure you receive the best service in the shortest possible time. When an SAP issue is detected, you are able to log the service call by:

  • Calling In 

Simply dial +27 (0) 12 345 2505 for Telephonic Support

For any urgent after hours support, on weekdays between 5pm and 9pm and on weekends between 8am and 5pm:

Urgent After-Hours SAP Support: +27 (0)72 271 9898

Urgent After-Hours IT Support: + 27 (0)72 281 1920 ( For 4most’s Hosted Clients)

Kindly take note that ‘Urgent Support’ is defined as a level 1 or level 2 incident

  • Sending an email 

Send an email to support@4most.co.za

  • Logging the call online 

To access the portal click here

By logging into the Support Portal with your username and password, you will be able to log your service call within a real-time functionality, which translates as being a transparent, incorruptible means of communication, not limited by business hours!

  • Once your service call is logged you can expect the following course of action: 
  • You will receive an email confirming the details of the logged service call.
  • A Helpdesk Consultant will contact you to resolve the issue, or to acquire more information.
  • Once a solution is identified, the Helpdesk Consultant will communicate the proposed solution telephonically or via email.
  • Depending on the positive acceptance of the proposed solution, the Helpdesk Consultant will proceed in implementing or assist in implementing the solution.
  • You will receive a request to close the service call. Upon your confirmation that the issue has been successfully resolved, the service call will be closed.
  • In the circumstance that the solution has not had the desired effect, and the problem remains unresolved, the Helpdesk Consultant will continue to search for an appropriate solution until resolution of the service call.
  • If the Helpdesk Consultant cannot resolve the issue, the service call will be escalated for resolution.
  • Once the service call is closed, you will receive an email confirming the closure of the service call as well as an optional survey which allows you the opportunity to rate the service you received in reference to the service call logged.

The use our Client Care Centre and Support Services can be facilitated under a Service Level Agreement. Click Here to find out more